‎ – AL Noor Attire

SHIPPING POLICY

Thank you for shopping with us. Below you will find all the information regarding our shipping process.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times after dispatch:

UK Standard Delivery: 2–5 business days

Please note that delivery times are estimates and may be affected by factors outside our control (such as courier delays).

Shipping Costs

Free UK Standard Shipping on orders over £25
Orders under £25 will have shipping costs calculated at checkout

Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can follow your delivery.

Delays

While we aim to deliver your order on time, delays can occasionally occur due to high demand, postal issues, or unforeseen circumstances. We appreciate your patience.

Incorrect Address

Please ensure all shipping details are correct before placing your order.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

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RETURNS AND REFUND POLICY

At Al Noor Attire, each piece is carefully prepared to ensure the highest level of quality and satisfaction.

We understand that issues may occasionally arise. If you experience any problems with your order, please contact us and we will review your request on a case by case basis.

Return Eligibility

You may request a return within 14 days of receiving your order. Requests made after this period may not be accepted.

To qualify for a return, items must be returned:

In unused condition
In their original packaging
In the same state as received, without any signs of wear or damage

Return Process

If you wish to request a return, please contact us before sending any items back. We will provide further instructions once your request has been reviewed. Items sent without prior approval may not be accepted.

Refund Process

After we receive and inspect your return, we will notify you of the outcome. If your request is approved, your refund will be issued to your original payment method within a reasonable timeframe.

Please note that refunds and exchanges are not guaranteed and are assessed based on the reason for return and the condition of the item.

Delayed Refunds

If your refund has not yet appeared:

Recheck your bank account
Contact your payment provider, as processing times may vary
Speak with your bank, as delays can sometimes occur

If you still require assistance, please contact us:
📧 alnoorattire@mail.com

We kindly ask all customers to ensure they are selecting the correct size before completing their purchase.

Sizing Guidance

To help you choose the perfect fit, we strongly recommend:

Referring to our Size Guide before placing your order
Taking accurate body measurements prior to purchase

If you are unsure about sizing, please contact us and we will be happy to assist you before you place your order.

You can reach us at:
📧 alnoorattire@mail.com

Our team will aim to resolve any concerns promptly.

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CONTACT INFORMATION

At Al Noor Attire, we are committed to providing exceptional service and support.
Should you have any enquiries, our team is always here to assist you.

Email: alnoorattire@mail.com

We aim to respond to all enquiries within 24–48 hours.

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TERMS OF SERVICE

1.Products & Pricing

All products listed on our website are subject to availability.
We reserve the right to modify or discontinue any product at any time without prior notice.

Prices for our products are subject to change without notice.

We make every effort to display product colours and details accurately; however, we cannot guarantee that your device will display them perfectly.

2.Orders & Payments

By placing an order, you agree that:

All information provided is accurate and complete
You are authorised to use the payment method provided

Once an order is placed, it cannot be cancelled or modified.

We reserve the right to cancel any order if we suspect fraud or unauthorised activity.

3.Shipping

All orders are processed and shipped in accordance with our Shipping Policy.
Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by couriers or external factors.

4.Returns & Refunds

By purchasing from us, you agree to our refund and return policy.

5.Intellectual Property

All content on this website, including logos, images, text, and designs, is the property of Al Noor Attire and may not be copied, reproduced, or used without permission.

6.Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

7.Privacy

Your submission of personal information is governed by our Privacy Policy.

8.Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.
Any changes will be effective immediately upon posting on this page.

9.Governing Law

These Terms of Service shall be governed and interpreted in accordance with the laws of the United Kingdom.

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PRIVACY POLICY

At Al Noor Attire, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Your name
Billing and shipping address
Email address
Phone number
Order

How We Use Your Information

We use your information to:

Process and fulfil your orders
Communicate with you regarding your purchase
Provide customer support
Improve our website and services
Send updates, promotions, or marketing emails (only if you opt in)

Sharing Your Information

We do not sell or trade your personal information.
However, we may share your data with trusted third parties, including:

Payment processors
Shipping and delivery providers
Website hosting platforms (such as Shopify)

These parties only use your information to perform services on our behalf.

Data Security

We take reasonable precautions to protect your personal information.
All payments are processed securely, and we do not store your full payment details.

Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of your data
Request deletion of your data
Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can choose to disable cookies through your browser settings.